From the category archives:

customer service

What successful blogs do to organizations

by maheshcr on August 12, 2007

Found this blog post by GeraldK, on what successful blogs do to organizations, the role they play in impacting how an entity functions etc., via a Microsoft partner marketing blog.
But had to disagree with the marketing blog’s assertion that some people don’t understand blogging. Perhaps one of the statements, ‘Microsoft was saved because of blogging’, [...]

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IT Guy’s rant and a retort

by maheshcr on August 12, 2007

The IT guy’s role is so ubiquitous that its one of those roles ripe for polarized opinions. Found this link via SteveC’s blog on a IT guy’s rant towards those who seek his help. Read through and you will find the thoughts fairly justified, but a proceed to the comments and check a comment by [...]

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What makes customers hate companies

by maheshcr on August 3, 2007

Customer service is the last mile of executing any business strategy. Goof that up and as a best case outcome you have a lost customer, and as a worst case have a full time negative publicity generating entity to deal with. I have always believed customer service to be a key ingredient that makes even average products [...]

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